Returns & Exchanges
At Mossman, we want you to feel confident in every purchase; if your selection isn't quite right, we offer a 14-day return period for a refund or store credit. Please ensure all garments are in their original condition, unworn and with all designer tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the garments in their original packaging, ensuring all protective layers are included to prevent damage during transit.
Ship the Parcel
Download and print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized postage location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing